Privacy Policy

Melbourne West Kitchen Renovations ("we", "us", "our") operates the website at melbournewestkitchenrenovation.com.au. This privacy policy explains how we collect, use, disclose and protect your personal information when you use this website or send us an enquiry. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For visitors in the European Union or United Kingdom, this policy is also written to be consistent with the general data-protection expectations of the GDPR.

Who we are and what we do

We are a kitchen renovation business serving Melbourne West and the surrounding western suburbs of Melbourne. We design, build and install kitchens. When you submit an enquiry, the central thing we do with your information is use it to contact you, understand your project and prepare a quote. To carry out building work we engage our own independent licensed subcontractors, such as plumbers and electricians, and we may share relevant project details with them so the work can be scheduled and completed.

Information we collect

We collect the personal information you choose to give us through our enquiry forms. This typically includes your name, email address, phone number, the suburb your project is in, and any details you provide about what you want done. You are not required to provide this information, but if you do not, we may be unable to quote or plan your project.

We also collect limited technical information automatically when you visit the site. This may include your IP address, browser and device type, the pages you view, and the date and time of your visit. This is collected through standard web-server logs and, where enabled, privacy-respecting analytics. It is used in aggregate to understand how the site is used and to improve it, not to identify you personally.

How we use your information

We use your personal information to:

• respond to your enquiry, arrange a measure-up and prepare a quote for your project;
• plan and deliver your kitchen renovation, including coordinating our licensed subcontractors;
• answer questions you send us directly;
• maintain, secure and improve the website; and
• meet our legal and record-keeping obligations.

We do not sell your personal information. We do not use your details for unrelated marketing without your consent.

Disclosure of your information

We may share relevant details of your project with the independent licensed subcontractors we engage to carry out parts of the work, so they can quote, schedule and complete their portion. We may also disclose information to service providers who help us operate the website (such as hosting, form-processing and analytics providers), and where we are required to do so by law. Some service providers may store data outside Australia; where that occurs we take reasonable steps to ensure your information remains protected.

Cookies and analytics

This website may use cookies and similar technologies to remember your preferences and to measure traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Security and retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain enquiry and project information only for as long as needed to deliver our services and to meet our legal obligations, after which it is deleted or de-identified.

Your rights

You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it. To make a request, or to ask a question about this policy, email us at info@melbournewestkitchenrenovation.com.au. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Material changes will be reflected on this page, so please check back periodically.

Contact

Questions about your privacy or this policy? Email us at info@melbournewestkitchenrenovation.com.au, or use our contact page.